RETURNS & REFUNDS

30-day unopened returns

You may return unopened, unused pouches in original packaging within 30 days of delivery for a refund of the merchandise price you paid (not shipping, unless we made an error).

Email sales@6nineteen.com with your order number before you ship anything back. We will send a return authorization. Unauthorized returns may be refused.

Opened product

Opened pouches are food. For health and safety we do not accept returns of opened product except where the item was defective, expired on arrival, or we sent the wrong flavor.

If you have an adverse reaction, stop using the product and contact a clinician. Then email us. We will investigate the lot. This is not an admission of liability.

Damaged, missing, or wrong item

Photograph the damage and the shipping label and email us within 48 hours of delivery. We will replace or refund at our option.

How refunds are issued

Refunds go back to the original payment method once we receive and inspect an authorized return, or immediately if we agree no return is needed. Processor timing is outside our control.

Until Square (or another processor) is connected, “refund” means we will not collect on that demo/captured order and will mark it refunded in our admin.

Subscriptions and creator orders

Subscription shipments follow this policy per shipment. Canceling future shipments does not automatically refund a box already delivered.

Creator / partner discounts do not void this policy. Commission on a fully refunded order is reversed.

Exchanges

We do not run a flavor-exchange desk on opened pouches. If you want a different flavor, return unopened product (if eligible) and place a new order, or swap the next subscription box from your account or by emailing us.